We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. (Pursuant to art.44 of law 7/1996 of January 15 of the retail trade modified by law 47/2002 of December 19)
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we send as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order when you first receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The shipping costs for the return of the item and the subsequent return of the goods are always charged to the customer.
Return terms and condition
The products must be returned in the same condition in which they are sent. They must keep the original packaging, labels, guarantees.The shipment must take place in the same protective packaging in which the goods were received. In the event that the customer does not keep the packaging in which the product arrived, he can use a different one that still protects the product/s during shipping. Way Side Shop is not responsible if the goods are damaged during transport. It is necessary to include a copy of the invoice or packing slip inside the packaging and report the items that are returned in the same. The return shipping costs are charged to the customer. In the event that the return is due to our error or a manufacturing defect, Way Side Shop will pay the cost of the return shipping costs. In this case, please contact the store to manage the return. Once you have reviewed the items we will inform you if you are entitled to a refund. We will refund ONLY the amount spent for the returned product, we will not refund shipping costs. The refund will be made as soon as possible.
The customer fully assumes the shipping costs and the risk of return as specified above. Products will not be exchanged or refunded if they are not in the same condition in which the customer received them, or which have been worn (other than simply opening the packaging to try on the item). This provision does not affect the rights of consumers enshrined in law. In the event that it is not possible to replace the product or products, due to lack of stock, the full amount will be refunded, excluding the shipping costs incurred for sending the goods. Returns or partial cancellations will result in a partial refund of the total amount paid for the entire order; packaging and transport costs will not be refunded if the return is partial. The refund will be made in the same way the payment was made. In accordance with the rights recognized by law.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.